Welcome to HASNA Paris
This site is published by the company HASNA Paris, a company whose head office is
34 Avenue des Champs Elysées
Article 1 - General
Hasna Cosmetics publishes and administers the Hasna Cosmetics e-commerce site. These general conditions apply to the sales of products made on the Hasna Cosmetics site. These general conditions of sale specify in particular the conditions of order, payment, delivery and management of any returns of products ordered by customers.
The fact of placing an order on the Hasna Cosmetics site for one or more products and of choosing and validating a method of payment during the ordering process implies the prior consultation of these general conditions and the automatic, irrevocable and unreserved acceptance of the customer to these general conditions of sale.
Consequently, the customer acknowledges being fully informed of the fact that his agreement concerning the content of these general conditions does not require the handwritten signature of this document, insofar as the customer wishes to order the products presented online. No particular condition can, except formal and written acceptance of Hasna Cosmetics, prevail over these general conditions of sale. The fact that Hasna Cosmetics does not avail itself at a given time of one of the provisions of these general conditions of sale cannot be interpreted as a waiver of the right to avail itself subsequently of one of said provisions. Hasna Cosmetics reserves the right to modify these general conditions of sale at any time, subject to these modifications appearing on the Hasna Cosmetics site.
Article 2 - General description of the products
In order to allow the customer to know the products he wishes to buy before ordering them and in accordance with article L 111-1 of the Consumer Code. The company Hasna Cosmetics presents on its website the characteristics of the products offered for sale. In particular, the catalog describes the specifications, illustrations and indications of the products. In addition, the customer always has the possibility of contacting Hasna Cosmetics by e-mail or by post to obtain additional information on the products presented.
The photographs and texts reproduced and illustrating the products presented are not contractual. Consequently, Hasna Cosmetics cannot be held liable in the event of an error in one of these photographs or one of these texts. Hasna Cosmetics reserves the right to modify or change the products in the catalog without prior notice. The choice and the purchase of a product are placed under the sole responsibility of the customer.
Article 3 - Sales process
For each product, the catalog indicates the price applicable to said product. When the customer orders a product, he undertakes to purchase said product at the price indicated on the site when he places the order.
Article 4 - Price
The selling prices of the products appearing on the site are in Euros, all taxes included and excluding any delivery costs within the limit of available stocks. The acronym "Free delivery" is indicated on each product sheet that benefits from it. Any delivery costs are, if necessary, borne by the customer and are invoiced in addition to the selling price of the products. Delivery costs vary depending on the type of products ordered.
The customer will always be informed before the final registration of his order of the delivery costs related to his order, and payment will be requested from the customer for the total amount of the purchase. Thus, the choice and the validation of a means of payment by the customer imply that the latter accepts to pay the related delivery costs. The delivery costs cannot therefore constitute a valid reason for calling into question the order after its final registration.
Article 5 - Order taking
Only the products presented on the site can be ordered. The customer can place an order directly on the Hasna Cosmetics website by following the ordering procedure. Orders placed bind the customer irrevocably. Any order placed with the Hasna Cosmetics site will be confirmed by sending the customer an order confirmation e-mail.
Hasna Cosmetics advises customers who order on the site to archive or print a copy of the order form until receipt of the product. As part of its order control and acceptance procedure, Hasna Cosmetics reserves the right to ask the customer to provide additional supporting documents. The order will only be validated upon receipt of these documents. The delivery time of the order to the customer may be influenced by any delay in the transmission of information. In the event that parts are not supplied, Hasna Cosmetics reserves the right to cancel the order.
Article 6 - Availability
Product offers are offered within the limits of available stocks. This information is updated during opening hours. They are given for information only. For products not available in Hasna Cosmetics warehouses, offers are valid subject to availability from Hasna Cosmetics suppliers. In this context, indications of product availability will be provided to customers based on information provided regularly by suppliers. As this information comes directly from the suppliers, errors and modifications are beyond the control of Hasna Cosmetics. In the event of unavailability of the product, Hasna Cosmetics will inform customers by e-mail or telephone as soon as possible. Customers can then request the cancellation or exchange of the order.
Article 7 - Invoicing
After validation of the order, a detailed invoice can be viewed and printed by the customer directly on the Hasna Cosmetics site in the "My Account" section. However, any invoice can be sent to the customer by mail on request by e-mail.
Article 8 - Terms of payment and security
Payment of the total amount corresponding to the product or service ordered, delivery costs included, will be due in full by Paypal, credit card or check at the time when the order for a product is concluded, that is to say at the time of receipt of order confirmation. To this end, during each order, the customer must provide the required information, as mentioned on the site. No order will be accepted or confirmed until the information required for payment has been communicated and validated.
Payment by Paypal or credit card: Payment is made on the secure banking server of our banking partner Paypal (secure payment by encryption using 128-bit SSL protocol). This implies that no banking information concerning the customer passes through the Hasna Cosmetics site. Payment by credit card is therefore perfectly secure; the order is thus recorded and validated automatically by the server as soon as the payment is accepted by the bank.
Payment by check: The order is valid for 10 days. Beyond this period, without receipt of the check, it will be canceled. The order will only be processed upon receipt of the bank check and after validation.
Article 9 - Default of payment
In the event of non-payment, in particular due to the bank's refusal to honor the payment or due to an opposition made by the customer on the payment, and this, before or after the conclusion of the transaction, Hasna Cosmetics may terminate the sale as of right without notice or delay and may, where applicable, demand at the customer's expense the return of the order in its entirety. Hasna Cosmetics reserves the right in particular to refuse to make a delivery or to honor an order from a customer who has not fully or partially paid a previous order or with whom a dispute is being administered.
Article 10 - Terms of product delivery
For deliveries in mainland France, as soon as the customer's order is ready, an e-mail is sent to him to inform him of his shipment. Delivery is made to the customer at the delivery address he indicated. Shipments are made by La Poste with a tracking system available on the site http://www.coliposte.net/. The customer is required to check the condition of the packaging of the goods on delivery and to report any damage to Hasna Cosmetics on the same day. If the customer is absent during delivery, a calling card is left in the letterbox by La Poste so that he can pick up his package at the post office on which he depends.
Article 11 - Delivery times
As a general rule, the deadline is, as an indication, 4 to 7 working days after validation of the online payment or receipt of the payment check. These deadlines are given for information only and depend on the supply and transport possibilities of Hasna Cosmetics. Exceeding the delivery time may in no case give rise to damages. In the event of a delay in delivery compared to the date initially fixed, the customer must report it in writing (mail, fax, e-mail) in order to allow Hasna Cosmetics to carry out an investigation with La Poste.
An investigation with La Poste can last up to 21 working days. If during this period, the product is found, it will be immediately re-routed to the home of the customer or the recipient designated in the order form. On the other hand, if the ordered product is not found at the end of this period of 21 days of investigation, Hasna Cosmetics will proceed at its expense to a new shipment of the customer's order. In the event that the product ordered is then no longer available, the provisions referred to in Article 6 will be applied. Hasna Cosmetics cannot be held responsible for delays due to strikes by the postal services or other unforeseen events. by the legislation on the transport of goods and goods.
Article 12 - Delivery errors or anomalies
In the event of an anomaly or error concerning the delivery (such as damage, broken products, damaged package) and / or in the event of non-compliance of the products with the indications appearing on the delivery note. The customer must inform Hasna Cosmetics under the following conditions the same day with Hasna Cosmetics: by e-mail at the address email@example.com.
Any complaint that is not made in accordance with the rules defined above and within the time limits set cannot be taken into account and will release Hasna Cosmetics from any liability towards the customer. The exchange costs are the responsibility of Hasna Cosmetics, except in the event that the returned product does not correspond to the original declaration made by the customer.
Article 13 - Withdrawal clause
In accordance with Articles L. 121-16 et seq. Of the Consumer Code which confer a right of withdrawal to the customer, the latter has a period of fourteen (14) clear days from the date of delivery of his order. on the Hasna Cosmetics website to notify us by e-mail and to return the entire order in its original packaging to Hasna Cosmetics for exchange or refund (only of the product (s)), without having to justify any reasons or to pay any penalties, with the exception of return costs. Only the price of the product (s) will be refunded to you, reduced by shipping costs depending on the case.
When the responsibility of Hasna Cosmetics is engaged, the shipping costs are reimbursed on presentation of proof. If the customer requests an exchange for personal convenience, the shipping costs remain at his expense.
Hasna Cosmetics will, however, only accept the exchange and refund of products if all the following conditions are met: 1) the return of the products must be made within the time limits prescribed in the first paragraph of this article, the date appearing on the purchase order. authentic delivery. 2) The product must be returned in its original, undamaged packaging. 3) The product must not have been used or taken apart.
Hasna Cosmetics reserves the right to determine in good faith whether all of these conditions are met. Upon receipt of the product returned by the customer, Hasna Cosmetics will send an e-mail confirmation of receipt of said product. The refund will be made by bank transfer, within a maximum period of 30 days after sending the confirmation of receipt of the product to the customer. The costs and risks relating to the return of a product are the sole responsibility of the customer.
Article 14 - Guarantee and after-sales service of the products
In addition to the legal guarantee against hidden defects provided for by the provisions of the Civil Code (articles 1641 and following). Hasna Cosmetics will indicate in the catalog where applicable the terms and conditions of after-sales service according to each of the products sold. If necessary, the customer can always contact Hasna Cosmetics by e-mail (firstname.lastname@example.org) or by mail to find out the procedure to follow. The guarantees do not cover: 1. Replacement of consumables 2. Abnormal or non-conforming use of the products.
Article 15 - Terms of application for returns of defective products
From receipt of your package, you have fourteen (14) clear days to notify us of receipt of a defective product. When requesting a return, it is essential that you describe the problem with your product as well as possible. Only products showing a proven defect will be accepted. Otherwise, the order in its entirety can then be returned to the customer, at his expense or this return requalified under the appropriate reason.
Article 16 - Evidence
The computerized registers, kept in the computer systems of each party, under reasonable security conditions, will be accepted as proof of communications and payments between the parties.
Article 17 - Personal information
The information requested from the customer is necessary to process his order. They may be communicated to the contractual partners of Hasna Cosmetics involved in the execution of this order. In the absence of express opposition on his part, the buyer gives his consent to the use of personal data collected under the terms of his order. Under the Hasna Cosmetics customer file. In accordance with the law N78-17 of January 6, 1978 relating to data processing, files and freedoms. The customer has the right to access and rectify at any time. To exercise this right, he must send his request to Hasna Cosmetics.The CNIL declaration number is 1682236.
34 Avenue des Champs Elysées
These general conditions of sale are governed both for their interpretation and for their execution, by French law. In the event of a dispute, the customer will first contact Hasna Cosmetics to obtain an amicable solution.
All disputes relating to the formation, execution and termination of contractual obligations between the parties that cannot give rise to an amicable settlement will be subject to the jurisdiction of the commercial court of Nanterre in whose jurisdiction is the registered office of the seller.